Download Architecture and Patterns for IT Service Management, by Charles T. Betz PDF

By Charles T. Betz

  • "Intended for executives, planners and excessive point IT managers, this quantity presents a finished evaluate of the environment of data expertise and explores the interconnectedness of know-how and company as a process of worth for IT structure. subject matters mentioned comprise IT as an evolving procedure of constant development, common architectures, styles for IT strategies and IT lifecycles. The paintings explores overarching issues and in addition presents unique organizational charts and plans demonstrating actual international examples. Betz is examine director for an built-in IT administration at a administration consulting firm."--SciTech ebook News

Front matter

, Pages i-ii

, Page iv

, Page v
List of Figures

, Pages ix-xii
List of Tables

, Page xiii
Foreword I

, Pages xv-xvii
Foreword II

, Pages xix-xx

, Pages xxi-xxxi
Author Biography

, Pages xxxiii-xxxiv
Chapter 1 - IT in a global of constant Improvement

, Pages 1-31
Chapter 2 - structure Approach

, Pages 33-149
Chapter three - styles for the IT Processes

, Pages 151-241
Chapter four - styles for the IT Lifecycles

, Pages 243-313
Appendix A - prolonged Definitions for the IT Architectural Catalogs

, Pages 315-408
Appendix B - basics of Computing for the enterprise Professional

, Pages 409-410
Appendix C - construction and Services

, Pages 411-416

, Pages 417-424

, Pages 425-439

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Extra resources for Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

Sample text

Are relatively repeatable and less risky. See the appendix “Production and Services” for a more nuanced view. It is the IT service portfolio lifecycle that serves as a basis for IT value chain analysis and its decomposition into IT value streams – an important tool for Lean analysis. This double-axis approach to IT value is fundamental to this book. These two axes are well known by many and various names. A significant part of the service lifecycle equates to the well-known software development lifecycle (SDLC), with two important differences: 1.

Recurrent Incidents that have become a Problem. We’ve got plenty of tools and experience in these sorts of things. But in order to expand our application of such principles, we need to have an integrated, holistic understanding of how IT value is produced. We need to bring in the horizontal lifecycle view and consider its interaction with transactional delivery as one integrated system. Change is the enemy of stability. And it’s commonplace knowledge in systems engineering that change is the enemy of stability.

However, bottom-up kaizen is insufficient. The more iv Weinberg 2001. ” 7 8 CHAPTER 1 IT in a World of Continuous Improvement powerful concept is “flow kaizen,” which emphasizes the longest-lived, most fundamental processes of the organization. Eli Goldratt in his famous novel The Goal provides one of the best-known applications of flow kaizen. ” (answer: to make money) and drilling that question down to the one large, brand-new, computer-controlled machine tool that was the primary constraint on that goal.

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